In the industrial pump sector, every minute of downtime can result in significant losses in productivity and cost. Even a minor malfunction in an industrial pump system can severely impact the entire continuously operating network, causing interruptions and substantial damage to the business. Understanding this critical importance, Tài Phước has implemented a 24/7 Technical Support Service with a standardized and professional process — committed to quick response, timely resolution, and full partnership — ensuring customers complete peace of mind in all situations.
Our services include:
4-Step Standardized Technical Support Process
Step 1: Receive & Immediate Response
- Customers can contact us via Hotline/Email/Zalo.
- Requests are received immediately and responded to within 5 minutes.
- All incident details and urgency levels are fully recorded.
Step 2: Diagnosis & Preliminary Consultation
- Engineers perform a quick remote diagnosis based on the initial description and data provided.
- Guide customers through temporary corrective actions to minimize downtime and reduce production interruptions.
Step 3: Dispatch On-site Engineers
- In case of complex issues, engineers are dispatched immediately to the site.
- Conduct detailed inspections and identify root causes.
- Carry out on-site repairs following safe, thorough, and professional procedures.
Step 4: Completion & Transparent Reporting
- Complete the repair and restore the system to stable operation.
- Provide a transparent quotation (if replacement or additional costs arise).
- Deliver a technical report with recommendations to prevent recurrence.
=> Customer Benefits
- Timely Resolution – minimizing downtime and operational risks.
- Absolute Peace of Mind – systems operate stably 24/7, without interruption, even during off-hours, holidays, or weekends.
- Maintain Progress – ensuring business credibility and commitments with partners and customers.
=> Commitment from Tài Phước Tài Phước is not just a technical support service, but also a trusted partner of your business. With diverse support channels, a professional process, and a team of experienced engineers, we are always ready to ensure every issue is resolved quickly, thoroughly, and transparently.
📞 Contact Tài Phước Technical Support Center today – to keep your industrial pump system stable, durable, and safe at all times.
Frequently Asked Questions
With Tai Phuoc, customers can be completely assured about costs: all service quotes are clear and detailed. Customers will receive a detailed quote before an engineer is dispatched to the site. If components need to be replaced or additional costs arise, they will be transparently notified. We are committed to minimizing the risk of operational disruption while ensuring our customers’ budgets.
We receive requests immediately and respond within 5 minutes. As soon as we grasp the situation, we will schedule appropriate support. In case of complex incidents, engineers will be immediately dispatched to the scene (within the inner city radius of Ho Chi Minh City) to thoroughly handle the incident to help the system operate continuously without interruption.
